This Week: May 19 - 25
The Hot Topic 
We’re recording a video AMA with GitLab’s VP of Product - and you can shape the questions.
Justin Farris is joining @Rob_Litterst for a deep-dive conversation on:
- Aligning Product and Pricing
- Monetizing an open source product
- Making Pricing reflect company values
It’s not live - we’re recording in advance.
That means now’s your chance to submit a question before we hit record.
Drop your Qs in this link - we’ll feature the best in the interview.
LinkedIn Crossover 
- From Rob: Is Freemium really dead?
- From John: How to design premium support
- From Kyle Poyar: Intercom’s disruptive, outcome-based AI pricing
Events 
Upcoming: THIS WEDNESDAY: May 28, 2025 - 4:00 PM CET / 7:00 AM PDT / 10:00 AM EDT
How to design and price premium support for B2B SaaS
- When can and should you charge for premium support?
- How to design support offerings and align expectations
- How to price & sell premium support
- Examples of 6-figure premium support programs
From the Good-Better-Best Newsletter 
Agentforce is all-in on Flexibility
Last week, Salesforce announced significant changes to Agentforce pricing. As one of the OG seat-based pricing companies, these shifts represent a noteworthy evolution in how AI services are being monetized in enterprise software.
I originally got wind of the news from Manny Medina, CEO of Paid, a business engine for agents (and host of their awesome podcast, Get Paid), so I was especially curious to get his thoughts on the gravity of the announcement.
“When a $300B company like Salesforce abandons seat-based pricing for AI (even though they SWORE they wouldn’t), it signals what we’ve been saying all along: the SaaS pricing playbook is dead for agents.”
Strong words, and rightfully so!
So what exactly did Salesforce do? Let’s break it down below.
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