NEW REPORT: Monetizing Premium Support

In the Age of AI, human expertise matters more than ever.

But for all the talk, we’ve never seen a clear framework for how SaaS companies should actually offer professional services.

So we built one: https://pricingsaas.com/reports/monetizing-premium-support

We analyzed the PricingSaaS Index to see how leading companies are using professional services to deepen relationships and drive revenue - and what we found was surprising.

Here’s how we approached it:

  • Separated Support and Onboarding to assess each on its own
  • Broke each down by Scope (what services are offered) and Access (how/when customers engage)
  • Examined how companies are pricing and packaging those services

The result is a detailed, practical breakdown - complete with real examples and industry-wide benchmarks.

If you’re figuring out how to blend SaaS and services, this report is for you.

:point_right: Download the full report here: https://pricingsaas.com/reports/monetizing-premium-support

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