In the Age of AI, human expertise matters more than ever.
But for all the talk, we’ve never seen a clear framework for how SaaS companies should actually offer professional services.
So we built one: https://pricingsaas.com/reports/monetizing-premium-support
We analyzed the PricingSaaS Index to see how leading companies are using professional services to deepen relationships and drive revenue - and what we found was surprising.
Here’s how we approached it:
- Separated Support and Onboarding to assess each on its own
- Broke each down by Scope (what services are offered) and Access (how/when customers engage)
- Examined how companies are pricing and packaging those services
The result is a detailed, practical breakdown - complete with real examples and industry-wide benchmarks.
If you’re figuring out how to blend SaaS and services, this report is for you.
Download the full report here: https://pricingsaas.com/reports/monetizing-premium-support